I'm in the SF Bay Area, zip 94070. I swapped out my RCA DCM245, which
couldn't handle the new, higher speeds, for a Motorola SB5101 at the
Comcast walk-in store. I now have the new speeds, but every hour or so,
the modem drops the signal. The online light stays solid, but I'm no
longer connected to the internet. I have to power cycle.
Here's my modem stats for the new SB5101:
Downstream
Frequency 705000000 Hz
Signal To Noise Ratio 27.8 dB (RCA was 35.2)
Power Level -5.5 dBmV (RCA was -7.5)
Upstream
Channel ID 4
Frequency 24800000 Hz
Power 34.0 dBmV (RCA was 32)
I've got a truck roll for Saturday morning to check line (that's what
Comcast wants to do), but it seems odd that this happened immediately
after putting the new SB5101 into service.
I don't understand if this is a coincidence that the S/N dropped, or if
the new modem could be the problem.
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